Most business owners know the importance of online reviews to their business relationships. Positive reviews can attract potential clients to your company. Negative reviews, on the other hand, can have adverse effects on your business. They can make potential and existing customers to look elsewhere.
If you have an online business, you may know that a number of competitors may try to harm your business with fake reviews on Google. This is an enormous problem for a lot of companies. Below are a number of tips that can enable you to get rid of false reviews on Google.
Address the fake review. It’s not easy to respond to negative comments but it’s a step that Google recommends. Without taking this step, you won’t be able to eliminate false reviews. Responding to fake reviews helps you notify other web users that the review is false. Replying to a review may lead to a dead end. Therefore, you must do more to ensure the unfounded content is dealt with.
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Flagging the review is another perfect way to eliminate false reviews. This is a pretty easy process that you can do with a single click. There’s a flag next to the name of the user. Click on it and a separate page where you can report a policy violation will come up.
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Contact Google about the false review via telephone. This may take some time but it will be fruitful in the long run. To make sure something is done about the reviewer and the review, you need to be persistent. To reach Google, you’ll have to use your Google business listing account. On the menu tab, click “Support”. A popup support menu will appear on the right hand side. You can choose to send a text message or make a phone call. During the phone call, state the violated policies, user’s name as well as the fake review. This will make it easy to remove the false review quickly.
Sometimes Google may be non-responsive to your requests. You may want to take legal action to remove the review. It’s recommended that you subpoena Google to uncover the poster’s identity. Google has the capacity to establish the IP address of the user. When you identify the poster, you can opt for an out-of-court settlement or sue them.
Handling fake Google reviews can be a challenge. But it’s doable. It’s essential to get rid of the reviews when they’re harming your company’s reputation. It can be hard to market your firm on the web because fake reviews affect your ratings. You can hire firms that offer online reputation management solutions to eliminate false reviews. They can remove these reviews successfully as they have the right knowledge as well as skills.