Developers can get more time for innovation by automating incident resolution. Developers have a responsibility of ensuring that their services in production are a complete success, and it is important to point out they have other major roles part from coding. They can monitor the performance of their code by delivering production-ready applications. Developers are empowered by applications such as PagerDuty (https://www.pagerduty.com/why-pagerduty/developers/) to ensure that all incidents are resolved within the shortest time possible.
The Incident Response Life cycle
Similar alerts are group into incidents after being ingested by monitoring tools. The incidents are then sent to DevOps engineers, NOC staff, and other on-call developers. The incidents are normally sent through push message, SMS, call, or email.
The next step involves surfacing relevant information like runbooks in order to assess and resolve reported incidents within the shortest time possible. Developers can prevent future issues by learning from past incidents and recruitment of other team members. PagerDuty is then used to streamline all post-mortems after an incident has been resolved. PagerDuty makes it possible for your team to improve the quality of their coding by spotting repetitive problems and reducing response time for future incidents.
Resolution of Customer Experience Issues
It is always important for a developer to be the first one to know when things break. Users can switch to your competitor if you do not get things under control within the shortest time possible. It is possible for a developer to identify the root cause of any issue because Pager Duty helps them to have a complete view of their infrastructure.
This is made possible by Pager-Duty’s Intelligence and Operations Command Console Applications. All the affected dependent services can also be determined by the PagerDuty applications. It is also easy for developers to understand dependencies and visualize the actual impact of an outage. Moreover, all customer-impacting issues can be resolved on time with the help of PagerDuty.
Minimizing of Interruptions
It is always difficult for a developer to focus on coding when they have a lot of interruptions. Instead of focusing on their role, developers spend a lot of time firefighting and troubleshooting when there are a lot of interruptions. PagerDuty helps in customizing event workflows and normalization of events and pages into a common format such as the generic URL. There are special rule for customizing event workflows.
It is possible for developers to find the right information because the PagerDuty applications have the ability to filter alerts. Developers get an opportunity to focus on high priority issues because of PagerDuty’s grouping, alert suppression, and rules engine capabilities. Issues can be addressed within the right context because of the numerous capabilities that are provided by PagerDuty. Developers can be notified on customer-impacting and high-priority issues when they are on call.
It is evident that PagerDuty is a useful application for developers. Most developers tend to focus on operational tasks instead of effective resolution when incent control is not automatic. PagerDuty helps in faster resolution of issues because of its ability to automate, centralize, and simplify all process involved in incident control. Developers can also minimize manual work by consolidating alerts.