23Aug/17

How to Automate Incident Resolution

Developers can get more time for innovation by automating incident resolution. Developers have a responsibility of ensuring that their services in production are a complete success, and it is important to point out they have other major roles part from coding. They can monitor the performance of their code by delivering production-ready applications. Developers are empowered by applications such as PagerDuty (https://www.pagerduty.com/why-pagerduty/developers/) to ensure that all incidents are resolved within the shortest time possible.

The Incident Response Life cycle

Similar alerts are group into incidents after being ingested by monitoring tools. The incidents are then sent to DevOps engineers, NOC staff, and other on-call developers. The incidents are normally sent through push message, SMS, call, or email.

The next step involves surfacing relevant information like runbooks in order to assess and resolve reported incidents within the shortest time possible. Developers can prevent future issues by learning from past incidents and recruitment of other team members. PagerDuty is then used to streamline all post-mortems after an incident has been resolved. PagerDuty makes it possible for your team to improve the quality of their coding by spotting repetitive problems and reducing response time for future incidents.
Resolution of Customer Experience Issues

It is always important for a developer to be the first one to know when things break. Users can switch to your competitor if you do not get things under control within the shortest time possible. It is possible for a developer to identify the root cause of any … Read More

23Aug/17

Three Reasons Your Firm Requires Field Service Management Software

The most powerful software you will find does nothing but repetitive boring tasks. Have a look at your company and think about the things that need to be done over and over – this is where field service management software comes in handy.

For most firms, tasks like tracking inventory, forecasting workloads, scheduling shifts and preventative maintenance require such a tool. In case you are finding yourself spending a lot of time managing Excel files and charts than the time you spend managing your business, you are an ideal candidate who needs a software upgrade. ServiceMax offers a great field service app that you can install on your field technicians’ smartphones for real time updates and scheduling of tasks and communication with the office staff. Here are some of the reasons you may need versatile field service management software:

1) When the team is too large to handle

When the company started, you only had a handful of service technicians. All of them met in the morning to plan out the tasks for the day and then checked back in the evening before going home. It was easy to track their off days and also conduct field service scheduling manually.

Now that the company has grown, the team has grown and so have the tasks and their time requirements. This cannot be managed manually, and that’s where software comes in to free you from the heartache of overseeing many techs. Workers can use the HR portal to request holiday time … Read More