Developers can get more time for innovation by automating incident resolution. Developers have a responsibility of ensuring that their services in production are a complete success, and it is important to point out they have other major roles part from coding. They can monitor the performance of their code by delivering production-ready applications. Developers are empowered by applications such as PagerDuty (https://www.pagerduty.com/why-pagerduty/developers/) to ensure that all incidents are resolved within the shortest time possible.
The Incident Response Life cycle
Similar alerts are group into incidents after being ingested by monitoring tools. The incidents are then sent to DevOps engineers, NOC staff, and other on-call developers. The incidents are normally sent through push message, SMS, call, or email.
The next step involves surfacing relevant information like runbooks in order to assess and resolve reported incidents within the shortest time possible. Developers can prevent future issues by learning from past incidents and recruitment of other team members. PagerDuty is then used to streamline all post-mortems after an incident has been resolved. PagerDuty makes it possible for your team to improve the quality of their coding by spotting repetitive problems and reducing response time for future incidents.
Resolution of Customer Experience Issues
It is always important for a developer to be the first one to know when things break. Users can switch to your competitor if you do not get things under control within the shortest time possible. It is possible for a developer to identify the root cause of any … Read More